{"id":243,"date":"2026-05-26T09:23:45","date_gmt":"2026-05-26T09:23:45","guid":{"rendered":"https:\/\/marketplace.dbaasltd.com\/?page_id=243"},"modified":"2026-05-26T11:40:50","modified_gmt":"2026-05-26T11:40:50","slug":"support","status":"publish","type":"page","link":"https:\/\/brithaventech.co.uk\/index.php\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t
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\n\n\n\n\nSupport \u2014 BritHaven Tech<\/title>\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Syne:wght@400;500;600;700;800&family=DM+Sans:ital,wght@0,300;0,400;0,500;0,600;1,400&display=swap\" rel=\"stylesheet\">\n<style>\n*{box-sizing:border-box;margin:0;padding:0}\n:root{\n --ink:#0A0F1E;\n --navy:#0C1A4B;\n --navy2:#112266;\n --blue:#1547E8;\n --blue2:#0F39C8;\n --blue-lt:#EBF0FF;\n --sky:#E8F0FE;\n --white:#FFFFFF;\n --g50:#F7F8FC;\n --g100:#EDEEF4;\n --g200:#D8DAE8;\n --g400:#9BA3BF;\n --g600:#5C6480;\n --g700:#3A405A;\n --green:#0B7A45;\n --green-lt:#E6F5EE;\n --red:#C0272D;\n --red-lt:#FEF0F0;\n --amber:#B45309;\n --amber-lt:#FFF8ED;\n --purple:#5B21B6;\n --purple-lt:#F3F0FF;\n --teal:#0F766E;\n --teal-lt:#EDFAF8;\n --shadow-xs:0 1px 2px rgba(10,15,30,0.06);\n --shadow-sm:0 2px 8px rgba(10,15,30,0.08);\n --shadow-md:0 6px 20px rgba(10,15,30,0.1);\n --shadow-lg:0 16px 48px rgba(10,15,30,0.14);\n --r4:4px;--r6:6px;--r8:8px;--r10:10px;--r12:12px;--r16:16px;\n}\n\nbody{font-family:'DM Sans',sans-serif;background:var(--white);color:var(--ink);line-height:1.5;font-size:14px;min-height:100vh}\n\n\/* \u2500\u2500 TOPBAR \u2500\u2500 *\/\n.topbar{background:var(--navy);padding:7px 24px;display:flex;justify-content:space-between;align-items:center;font-size:11.5px;color:rgba(255,255,255,0.65)}\n.tb-r{display:flex;gap:18px;align-items:center}\n.tb-r span{cursor:pointer;transition:color 0.15s}\n.tb-r span:hover{color:#fff}\n.tb-badge{background:rgba(255,255,255,0.12);border:1px solid rgba(255,255,255,0.15);border-radius:20px;padding:2px 10px;font-size:10.5px;font-weight:600;letter-spacing:0.03em;color:rgba(255,255,255,0.9)}\n\n\/* \u2500\u2500 HEADER \u2500\u2500 *\/\n.header{background:#fff;border-bottom:1px solid var(--g100);position:sticky;top:0;z-index:500;box-shadow:var(--shadow-xs)}\n.header-inner{max-width:1440px;margin:0 auto;padding:0 24px;height:64px;display:grid;grid-template-columns:auto 1fr auto;gap:24px;align-items:center}\n.logo{display:flex;align-items:center;gap:10px;text-decoration:none;flex-shrink:0}\n.logo-mark{width:36px;height:36px;background:var(--navy);border-radius:var(--r8);display:flex;align-items:center;justify-content:center;font-family:'Syne',sans-serif;font-weight:800;font-size:12px;color:#fff;letter-spacing:-0.02em}\n.logo-text{font-family:'Syne',sans-serif;font-weight:700;font-size:17px;color:var(--navy);letter-spacing:-0.03em}\n.logo-text em{color:var(--blue);font-style:normal}\n.search-wrap{display:flex;background:var(--g50);border:1.5px solid var(--g200);border-radius:var(--r8);overflow:hidden;transition:border-color 0.2s,box-shadow 0.2s}\n.search-wrap:focus-within{border-color:var(--blue);box-shadow:0 0 0 3px rgba(21,71,232,0.08);background:#fff}\n.search-input{flex:1;padding:10px 16px;border:none;background:transparent;font-family:'DM 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Sans',sans-serif;position:relative;border:none}\n.cart-chip:hover{background:var(--blue2);transform:translateY(-1px)}\n.cart-count{background:rgba(255,255,255,0.25);border-radius:12px;padding:1px 7px;font-size:10px;font-weight:700}\n.h-contact{padding:8px 16px;background:var(--navy);color:#fff;border-radius:var(--r8);font-size:12.5px;font-weight:600;cursor:pointer;transition:background 0.2s;border:none;font-family:'DM Sans',sans-serif;white-space:nowrap}\n.h-contact:hover{background:var(--navy2)}\n\n\/* \u2500\u2500 NAV \u2500\u2500 *\/\n.nav{background:#fff;border-bottom:2px solid var(--navy);position:sticky;top:64px;z-index:400}\n.nav-inner{max-width:1440px;margin:0 auto;padding:0 24px;display:flex;align-items:center;gap:0}\n.nav-item{position:relative}\n.nav-lnk{padding:14px 16px;font-size:13px;font-weight:500;color:var(--g700);cursor:pointer;display:flex;align-items:center;gap:5px;border-bottom:3px solid transparent;margin-bottom:-2px;transition:all 0.15s;white-space:nowrap;font-family:'DM Sans',sans-serif}\n.nav-lnk:hover,.nav-lnk.active{color:var(--blue);border-bottom-color:var(--blue)}\n.nav-lnk .chevron{font-size:9px;transition:transform 0.2s;color:var(--g400)}\n.nav-item:hover .chevron{transform:rotate(180deg)}\n.nav-item:hover .mega{display:flex}\n.mega{display:none;position:absolute;top:100%;left:-24px;width:900px;background:#fff;border:1px solid var(--g100);box-shadow:var(--shadow-lg);border-radius:0 0 var(--r12) var(--r12);padding:28px;gap:28px;z-index:600}\n.m-col{flex:1;min-width:140px}\n.m-col-ttl{font-size:10.5px;font-weight:700;color:var(--navy);text-transform:uppercase;letter-spacing:0.09em;margin-bottom:12px;padding-bottom:8px;border-bottom:2px solid var(--blue)}\n.m-lnk{display:flex;align-items:center;gap:7px;padding:5px 0;font-size:12px;color:var(--g600);cursor:pointer;transition:color 0.15s;line-height:1.4}\n.m-lnk::before{content:'\u203a';color:var(--g200);font-size:15px;flex-shrink:0}\n.m-lnk:hover{color:var(--blue)}\n.m-lnk:hover::before{color:var(--blue)}\n.nav-deals{color:#B45309 !important;font-weight:700 !important}\n\n\/* \u2500\u2500 HERO \u2500\u2500 *\/\n.hero{background:var(--navy);padding:0;overflow:hidden;position:relative}\n.hero::before{content:'';position:absolute;inset:0;background:radial-gradient(ellipse 80% 60% at 70% 50%,rgba(21,71,232,0.35) 0%,transparent 70%),radial-gradient(ellipse 50% 80% at 20% 80%,rgba(11,7,46,0.8) 0%,transparent 60%);pointer-events:none}\n.hero-grid{max-width:1440px;margin:0 auto;padding:0 24px;display:grid;grid-template-columns:1fr 480px;gap:40px;align-items:stretch;min-height:460px}\n.hero-left{padding:52px 0;display:flex;flex-direction:column;justify-content:center;position:relative;z-index:1}\n.hero-flag{display:inline-flex;align-items:center;gap:8px;padding:5px 14px;background:rgba(255,255,255,0.08);border:1px solid rgba(255,255,255,0.15);border-radius:20px;font-size:11px;font-weight:600;color:rgba(255,255,255,0.8);letter-spacing:0.04em;text-transform:uppercase;margin-bottom:20px;width:fit-content}\n.hero-h1{font-family:'Syne',sans-serif;font-size:36px;font-weight:800;color:#fff;line-height:1.15;letter-spacing:-0.03em;margin-bottom:16px}\n.hero-h1 em{color:#7CB9FF;font-style:normal}\n.hero-sub{font-size:14.5px;color:rgba(255,255,255,0.68);line-height:1.75;margin-bottom:24px;max-width:460px}\n.hero-checks{margin-bottom:30px;display:flex;flex-direction:column;gap:10px}\n.hero-check{display:flex;align-items:flex-start;gap:10px;font-size:13px;color:rgba(255,255,255,0.78)}\n.hc-dot{width:18px;height:18px;background:var(--green);border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:9px;flex-shrink:0;margin-top:2px}\n.hero-btns{display:flex;gap:10px;flex-wrap:wrap}\n.hb-primary{padding:13px 24px;background:var(--blue);color:#fff;border-radius:var(--r8);font-size:13.5px;font-weight:600;cursor:pointer;border:none;font-family:'DM Sans',sans-serif;transition:all 0.2s;letter-spacing:-0.01em}\n.hb-primary:hover{background:var(--blue2);transform:translateY(-1px);box-shadow:0 6px 20px rgba(21,71,232,0.35)}\n.hb-ghost{padding:13px 24px;background:rgba(255,255,255,0.08);color:#fff;border:1.5px solid rgba(255,255,255,0.2);border-radius:var(--r8);font-size:13.5px;font-weight:600;cursor:pointer;font-family:'DM Sans',sans-serif;transition:all 0.2s;letter-spacing:-0.01em}\n.hb-ghost:hover{background:rgba(255,255,255,0.15);transform:translateY(-1px)}\n.hero-right{background:rgba(255,255,255,0.04);border-left:1px solid rgba(255,255,255,0.08);padding:28px 28px;display:flex;flex-direction:column;position:relative;z-index:1}\n.hr-label{font-size:10px;font-weight:700;color:rgba(255,255,255,0.45);text-transform:uppercase;letter-spacing:0.1em;margin-bottom:16px}\n.pp-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-bottom:16px;flex:1}\n.pp-card{background:rgba(255,255,255,0.06);border:1px solid rgba(255,255,255,0.1);border-radius:var(--r10);padding:14px;cursor:pointer;transition:all 0.2s}\n.pp-card:hover{background:rgba(255,255,255,0.12);border-color:rgba(255,255,255,0.22);transform:translateY(-2px)}\n.pp-icon{font-size:22px;margin-bottom:8px}\n.pp-vendor{font-size:9px;font-weight:700;color:rgba(255,255,255,0.45);text-transform:uppercase;letter-spacing:0.07em;margin-bottom:3px}\n.pp-name{font-size:11.5px;font-weight:600;color:#fff;line-height:1.3}\n.pp-type{font-size:10px;color:rgba(255,255,255,0.4);margin-top:4px}\n.pp-more{text-align:center;font-size:12px;color:rgba(255,255,255,0.5);cursor:pointer;transition:color 0.2s;padding-top:8px;border-top:1px solid rgba(255,255,255,0.07)}\n.pp-more:hover{color:#fff}\n\n\/* Quick cats *\/\n.qcats{background:rgba(0,0,0,0.25);border-top:1px solid rgba(255,255,255,0.07)}\n.qcats-inner{max-width:1440px;margin:0 auto;padding:0 24px;display:flex;gap:6px;overflow-x:auto;scrollbar-width:none;padding-top:14px;padding-bottom:14px}\n.qcats-inner::-webkit-scrollbar{display:none}\n.qcat{display:flex;align-items:center;gap:7px;padding:9px 16px;background:rgba(255,255,255,0.07);border:1px solid rgba(255,255,255,0.12);border-radius:var(--r8);font-size:12px;font-weight:500;color:rgba(255,255,255,0.8);white-space:nowrap;cursor:pointer;transition:all 0.2s;flex-shrink:0}\n.qcat:hover{background:rgba(255,255,255,0.15);border-color:rgba(255,255,255,0.25)}\n.qcat.active{background:var(--blue);border-color:var(--blue);color:#fff}\n\n\/* \u2500\u2500 SECTION COMMON \u2500\u2500 *\/\n.section{padding:56px 24px}\n.section-inner{max-width:1440px;margin:0 auto}\n.bg-alt{background:var(--g50)}\n.sec-head{display:flex;align-items:flex-end;justify-content:space-between;margin-bottom:30px;flex-wrap:wrap;gap:12px}\n.sec-tag{font-size:10.5px;font-weight:700;color:var(--blue);text-transform:uppercase;letter-spacing:0.09em;margin-bottom:5px}\n.sec-title{font-family:'Syne',sans-serif;font-size:22px;font-weight:700;color:var(--navy);letter-spacing:-0.02em}\n.sec-sub{font-size:13px;color:var(--g600);margin-top:4px;line-height:1.5}\n.sec-link{font-size:13px;font-weight:600;color:var(--blue);cursor:pointer;white-space:nowrap;transition:color 0.15s}\n.sec-link:hover{color:var(--blue2)}\nhr.div{border:none;border-top:1px solid var(--g100)}\n\n\/* \u2500\u2500 CATEGORY TILES \u2500\u2500 *\/\n.cat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(130px,1fr));gap:10px}\n.cat-tile{background:#fff;border:1.5px solid var(--g100);border-radius:var(--r10);padding:20px 14px;text-align:center;cursor:pointer;transition:all 0.2s}\n.cat-tile:hover{border-color:var(--blue);box-shadow:var(--shadow-md);transform:translateY(-2px)}\n.ct-icon{font-size:26px;margin-bottom:10px;line-height:1}\n.ct-name{font-size:12px;font-weight:600;color:var(--ink);margin-bottom:3px;line-height:1.3}\n.ct-count{font-size:10px;color:var(--g400)}\n\n\/* \u2500\u2500 FEATURED PRODUCTS \u2500\u2500 *\/\n\/* Filter tabs *\/\n.filter-tabs{display:flex;gap:6px;margin-bottom:24px;flex-wrap:wrap}\n.ftab{padding:7px 16px;border-radius:20px;font-size:12px;font-weight:500;color:var(--g600);background:var(--g100);border:none;cursor:pointer;transition:all 0.2s;font-family:'DM Sans',sans-serif}\n.ftab:hover{background:var(--g200);color:var(--ink)}\n.ftab.active{background:var(--navy);color:#fff}\n\n.prod-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:14px}\n\n\/* Product card *\/\n.pcard{background:#fff;border:1.5px solid var(--g100);border-radius:var(--r12);overflow:hidden;transition:all 0.22s;display:flex;flex-direction:column}\n.pcard:hover{box-shadow:var(--shadow-md);border-color:var(--g200);transform:translateY(-2px)}\n.pc-img{height:110px;background:var(--g50);display:flex;align-items:center;justify-content:center;font-size:38px;border-bottom:1px solid var(--g100);position:relative;overflow:hidden}\n.pc-img::after{content:'';position:absolute;inset:0;background:linear-gradient(135deg,transparent 60%,rgba(21,71,232,0.04))}\n.pc-badge{position:absolute;top:8px;left:8px;padding:3px 9px;border-radius:5px;font-size:9px;font-weight:700;text-transform:uppercase;letter-spacing:0.05em}\n.badge-sw{background:var(--blue-lt);color:var(--blue)}\n.badge-sec{background:var(--red-lt);color:var(--red)}\n.badge-cloud{background:var(--teal-lt);color:var(--teal)}\n.badge-backup{background:var(--purple-lt);color:var(--purple)}\n.badge-hw{background:var(--amber-lt);color:var(--amber)}\n.badge-email{background:var(--green-lt);color:var(--green)}\n.badge-mfa{background:#FFF8E1;color:#92400E}\n.badge-iam{background:#F0FDF4;color:#166534}\n.pc-body{padding:14px;flex:1;display:flex;flex-direction:column}\n.pc-vendor{font-size:10px;font-weight:700;color:var(--g400);text-transform:uppercase;letter-spacing:0.06em;margin-bottom:4px}\n.pc-name{font-size:13px;font-weight:600;color:var(--ink);line-height:1.35;margin-bottom:6px}\n.pc-desc{font-size:11.5px;color:var(--g600);line-height:1.55;margin-bottom:12px;flex:1}\n.pc-price{font-size:11px;color:var(--g600);margin-bottom:10px}\n.pc-price strong{font-size:13px;color:var(--ink);font-weight:700}\n.pc-btns{display:flex;gap:6px}\n.pc-add{flex:1;padding:9px;background:var(--blue);color:#fff;border:none;border-radius:var(--r6);font-size:11.5px;font-weight:600;cursor:pointer;transition:all 0.2s;font-family:'DM Sans',sans-serif}\n.pc-add:hover{background:var(--blue2)}\n.pc-add.added{background:var(--green)}\n.pc-quote{padding:9px 11px;background:#fff;color:var(--ink);border:1.5px solid var(--g200);border-radius:var(--r6);font-size:11.5px;font-weight:600;cursor:pointer;transition:all 0.2s;white-space:nowrap;font-family:'DM Sans',sans-serif}\n.pc-quote:hover{border-color:var(--blue);color:var(--blue)}\n\n\/* \u2500\u2500 BEST SELLERS \u2500\u2500 *\/\n.bs-scroll{display:flex;gap:12px;overflow-x:auto;padding-bottom:4px;scrollbar-width:none}\n.bs-scroll::-webkit-scrollbar{display:none}\n.bs-card{background:#fff;border:1.5px solid var(--g100);border-radius:var(--r10);padding:14px 16px;display:flex;align-items:center;gap:12px;min-width:240px;flex-shrink:0;cursor:pointer;transition:all 0.2s}\n.bs-card:hover{box-shadow:var(--shadow-sm);border-color:var(--g200);transform:translateY(-1px)}\n.bs-rank{width:24px;height:24px;border-radius:var(--r6);background:var(--navy);color:#fff;font-size:10.5px;font-weight:700;display:flex;align-items:center;justify-content:center;flex-shrink:0}\n.bs-rank.g{background:#B8860B}\n.bs-rank.s{background:#6B7280}\n.bs-rank.b{background:#8B4513}\n.bs-icon{font-size:22px;flex-shrink:0}\n.bs-info{flex:1;min-width:0}\n.bs-name{font-size:12.5px;font-weight:600;color:var(--ink);margin-bottom:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}\n.bs-meta{font-size:10px;color:var(--g400)}\n.bs-cta{font-size:11.5px;font-weight:600;color:var(--blue);cursor:pointer;white-space:nowrap;flex-shrink:0}\n\n\/* \u2500\u2500 SECURITY SPOTLIGHT \u2500\u2500 *\/\n.spotlight{background:linear-gradient(135deg,var(--navy) 0%,#1A2C6B 100%);border-radius:var(--r16);padding:36px;overflow:hidden;position:relative}\n.spotlight::before{content:'';position:absolute;top:-60px;right:-60px;width:300px;height:300px;background:radial-gradient(circle,rgba(21,71,232,0.3) 0%,transparent 70%);pointer-events:none}\n.sl-inner{display:grid;grid-template-columns:1fr 1fr;gap:36px;align-items:center;position:relative;z-index:1}\n.sl-tag{font-size:10px;font-weight:700;color:rgba(255,255,255,0.5);text-transform:uppercase;letter-spacing:0.1em;margin-bottom:10px}\n.sl-title{font-family:'Syne',sans-serif;font-size:22px;font-weight:800;color:#fff;line-height:1.25;letter-spacing:-0.02em;margin-bottom:10px}\n.sl-sub{font-size:13px;color:rgba(255,255,255,0.65);line-height:1.65;margin-bottom:22px}\n.sl-stats{display:flex;gap:24px;margin-bottom:24px}\n.sl-stat{text-align:left}\n.sl-stat-num{font-family:'Syne',sans-serif;font-size:24px;font-weight:800;color:#7CB9FF;letter-spacing:-0.04em}\n.sl-stat-lbl{font-size:10px;color:rgba(255,255,255,0.5);margin-top:2px}\n.sl-btn{padding:12px 22px;background:var(--blue);color:#fff;border-radius:var(--r8);font-size:13px;font-weight:600;cursor:pointer;border:none;font-family:'DM Sans',sans-serif;transition:all 0.2s;letter-spacing:-0.01em}\n.sl-btn:hover{background:var(--blue2);transform:translateY(-1px)}\n.sl-products{display:flex;flex-direction:column;gap:8px}\n.sl-prod{background:rgba(255,255,255,0.07);border:1px solid rgba(255,255,255,0.1);border-radius:var(--r10);padding:12px 16px;display:flex;align-items:center;gap:12px;cursor:pointer;transition:all 0.2s}\n.sl-prod:hover{background:rgba(255,255,255,0.12);border-color:rgba(255,255,255,0.2)}\n.sl-p-icon{font-size:20px;flex-shrink:0}\n.sl-p-info{flex:1;min-width:0}\n.sl-p-name{font-size:12.5px;font-weight:600;color:#fff;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}\n.sl-p-vendor{font-size:10px;color:rgba(255,255,255,0.45)}\n.sl-p-add{font-size:11px;font-weight:600;color:rgba(255,255,255,0.6);cursor:pointer;white-space:nowrap;flex-shrink:0;transition:color 0.15s}\n.sl-prod:hover .sl-p-add{color:#7CB9FF}\n\n\/* \u2500\u2500 VENDOR GRID \u2500\u2500 *\/\n.vendor-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(110px,1fr));gap:10px}\n.vend-card{background:#fff;border:1.5px solid var(--g100);border-radius:var(--r10);padding:18px 12px;text-align:center;cursor:pointer;transition:all 0.2s}\n.vend-card:hover{border-color:var(--blue);box-shadow:var(--shadow-sm);transform:translateY(-1px)}\n.vc-dot{width:10px;height:10px;border-radius:50%;margin:0 auto 10px}\n.vc-name{font-size:12px;font-weight:600;color:var(--ink);margin-bottom:3px}\n.vc-type{font-size:10px;color:var(--g400)}\n\n\/* \u2500\u2500 SERVICES BANNER \u2500\u2500 *\/\n.srv-banner{background:#fff;border:1.5px solid var(--g100);border-radius:var(--r16);padding:40px;display:grid;grid-template-columns:1fr auto;gap:40px;align-items:center}\n.sb-title{font-family:'Syne',sans-serif;font-size:20px;font-weight:700;color:var(--navy);margin-bottom:8px}\n.sb-sub{font-size:13px;color:var(--g600);margin-bottom:20px;max-width:520px;line-height:1.65}\n.sb-chips{display:flex;flex-wrap:wrap;gap:8px}\n.sb-chip{display:flex;align-items:center;gap:7px;padding:7px 14px;background:var(--g50);border:1.5px solid var(--g100);border-radius:var(--r8);font-size:12px;font-weight:500;color:var(--ink)}\n.sb-chip::before{content:'';width:7px;height:7px;background:var(--blue);border-radius:50%;flex-shrink:0}\n.sb-actions{display:flex;flex-direction:column;gap:10px;min-width:180px}\n.sb-cta1{padding:13px 20px;background:var(--navy);color:#fff;border-radius:var(--r8);font-size:13px;font-weight:600;cursor:pointer;border:none;font-family:'DM Sans',sans-serif;transition:background 0.2s;text-align:center}\n.sb-cta1:hover{background:var(--navy2)}\n.sb-cta2{padding:13px 20px;background:#fff;color:var(--ink);border:1.5px solid var(--g200);border-radius:var(--r8);font-size:13px;font-weight:600;cursor:pointer;border:none;font-family:'DM Sans',sans-serif;transition:all 0.2s;border:1.5px solid var(--g200);text-align:center}\n.sb-cta2:hover{border-color:var(--blue);color:var(--blue)}\n\n\/* \u2500\u2500 WHY GRID \u2500\u2500 *\/\n.why-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:12px}\n.why-card{padding:22px;border-radius:var(--r10);border:1.5px solid var(--g100);background:#fff;transition:all 0.2s}\n.why-card:hover{border-color:var(--blue);box-shadow:var(--shadow-sm)}\n.wc-icon{font-size:22px;margin-bottom:12px}\n.wc-title{font-size:14px;font-weight:700;color:var(--navy);margin-bottom:7px;font-family:'Syne',sans-serif;letter-spacing:-0.02em}\n.wc-desc{font-size:12px;color:var(--g600);line-height:1.65}\n\n\/* \u2500\u2500 FINAL CTA \u2500\u2500 *\/\n.fcta{background:var(--navy);padding:64px 24px;position:relative;overflow:hidden}\n.fcta::before{content:'';position:absolute;inset:0;background:radial-gradient(ellipse 60% 100% at 80% 50%,rgba(21,71,232,0.25) 0%,transparent 60%)}\n.fcta-inner{max-width:680px;margin:0 auto;text-align:center;position:relative;z-index:1}\n.fcta-title{font-family:'Syne',sans-serif;font-size:30px;font-weight:800;color:#fff;line-height:1.2;margin-bottom:14px;letter-spacing:-0.03em}\n.fcta-sub{font-size:14.5px;color:rgba(255,255,255,0.65);margin-bottom:32px;line-height:1.7}\n.fcta-btns{display:flex;gap:12px;justify-content:center;flex-wrap:wrap}\n.fb1{padding:14px 28px;background:var(--blue);color:#fff;border-radius:var(--r8);font-size:14px;font-weight:600;cursor:pointer;border:none;font-family:'DM Sans',sans-serif;transition:all 0.2s}\n.fb1:hover{background:var(--blue2);transform:translateY(-1px);box-shadow:0 8px 24px rgba(21,71,232,0.4)}\n.fb2{padding:14px 28px;background:transparent;color:#fff;border:1.5px solid rgba(255,255,255,0.25);border-radius:var(--r8);font-size:14px;font-weight:600;cursor:pointer;font-family:'DM Sans',sans-serif;transition:all 0.2s}\n.fb2:hover{background:rgba(255,255,255,0.08);transform:translateY(-1px)}\n\n\/* \u2500\u2500 FOOTER \u2500\u2500 *\/\n.footer{background:var(--ink);padding:48px 24px 24px}\n.footer-inner{max-width:1440px;margin:0 auto}\n.footer-grid{display:grid;grid-template-columns:2fr 1fr 1fr 1fr 1fr;gap:36px;margin-bottom:40px}\n.fg-logo{display:flex;align-items:center;gap:10px;margin-bottom:12px}\n.fg-brand{font-size:12px;color:rgba(255,255,255,0.45);line-height:1.75;margin-bottom:14px}\n.fg-contact{font-size:11px;color:rgba(255,255,255,0.35);line-height:1.8}\n.fc-ttl{font-family:'Syne',sans-serif;font-size:11px;font-weight:700;color:#fff;margin-bottom:14px;text-transform:uppercase;letter-spacing:0.07em}\n.fc-lnk{display:block;font-size:11.5px;color:rgba(255,255,255,0.45);margin-bottom:8px;cursor:pointer;transition:color 0.15s;text-decoration:none}\n.fc-lnk:hover{color:rgba(255,255,255,0.85)}\n.footer-bottom{border-top:1px solid rgba(255,255,255,0.07);padding-top:20px;display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:12px}\n.fb-left{font-size:11px;color:rgba(255,255,255,0.3)}\n.fb-certs{display:flex;gap:6px;flex-wrap:wrap}\n.fb-cert{padding:3px 9px;background:rgba(255,255,255,0.05);border:1px solid rgba(255,255,255,0.08);border-radius:4px;font-size:9px;font-weight:700;color:rgba(255,255,255,0.4);letter-spacing:0.04em}\n.fb-links{display:flex;gap:14px;font-size:11px;color:rgba(255,255,255,0.3)}\n.fb-links a{cursor:pointer;transition:color 0.15s}\n.fb-links a:hover{color:rgba(255,255,255,0.65)}\n\n\/* \u2500\u2500 BASKET DRAWER \u2500\u2500 *\/\n.overlay{position:fixed;inset:0;background:rgba(10,15,30,0.5);z-index:800;opacity:0;pointer-events:none;transition:opacity 0.25s;backdrop-filter:blur(3px)}\n.overlay.open{opacity:1;pointer-events:all}\n.drawer{position:fixed;top:0;right:0;height:100vh;width:420px;max-width:100vw;background:#fff;z-index:900;transform:translateX(100%);transition:transform 0.3s cubic-bezier(0.4,0,0.2,1);display:flex;flex-direction:column;box-shadow:var(--shadow-lg)}\n.drawer.open{transform:translateX(0)}\n.dr-head{padding:20px 24px;border-bottom:1px solid var(--g100);display:flex;align-items:center;justify-content:space-between;flex-shrink:0}\n.dr-title{font-family:'Syne',sans-serif;font-size:17px;font-weight:700;color:var(--navy)}\n.dr-close{width:32px;height:32px;background:var(--g50);border-radius:var(--r6);display:flex;align-items:center;justify-content:center;cursor:pointer;font-size:16px;border:none;color:var(--g600);transition:all 0.15s}\n.dr-close:hover{background:var(--g100);color:var(--ink)}\n.dr-body{flex:1;overflow-y:auto;padding:20px 24px}\n.dr-empty{text-align:center;padding:60px 20px;color:var(--g400)}\n.dr-empty-icon{font-size:40px;margin-bottom:12px}\n.dr-empty-txt{font-size:13px}\n.cart-item{display:flex;align-items:flex-start;gap:12px;padding:14px 0;border-bottom:1px solid var(--g100)}\n.ci-icon{width:40px;height:40px;background:var(--g50);border-radius:var(--r8);display:flex;align-items:center;justify-content:center;font-size:20px;flex-shrink:0}\n.ci-info{flex:1;min-width:0}\n.ci-name{font-size:13px;font-weight:600;color:var(--ink);line-height:1.3;margin-bottom:2px}\n.ci-vendor{font-size:10.5px;color:var(--g400);margin-bottom:8px}\n.ci-qty{display:flex;align-items:center;gap:8px}\n.qty-btn{width:24px;height:24px;background:var(--g100);border:none;border-radius:var(--r4);font-size:14px;cursor:pointer;display:flex;align-items:center;justify-content:center;color:var(--g600);transition:all 0.15s;font-family:'DM Sans',sans-serif}\n.qty-btn:hover{background:var(--g200);color:var(--ink)}\n.qty-val{font-size:13px;font-weight:600;color:var(--ink);min-width:20px;text-align:center}\n.ci-remove{width:28px;height:28px;background:none;border:none;cursor:pointer;color:var(--g400);font-size:14px;flex-shrink:0;transition:color 0.15s;display:flex;align-items:center;justify-content:center;border-radius:var(--r4)}\n.ci-remove:hover{color:var(--red);background:var(--red-lt)}\n.dr-foot{padding:20px 24px;border-top:1px solid var(--g100);flex-shrink:0;background:#fff}\n.dr-summary{margin-bottom:16px}\n.dr-sum-row{display:flex;justify-content:space-between;font-size:12.5px;color:var(--g600);margin-bottom:6px}\n.dr-sum-row.total{font-size:14px;font-weight:700;color:var(--ink);border-top:1px solid var(--g100);padding-top:10px;margin-top:10px}\n.dr-checkout{width:100%;padding:14px;background:var(--blue);color:#fff;border:none;border-radius:var(--r8);font-size:14px;font-weight:600;cursor:pointer;font-family:'DM Sans',sans-serif;transition:all 0.2s;margin-bottom:8px}\n.dr-checkout:hover{background:var(--blue2)}\n.dr-req-quote{width:100%;padding:12px;background:#fff;color:var(--ink);border:1.5px solid var(--g200);border-radius:var(--r8);font-size:13.5px;font-weight:600;cursor:pointer;font-family:'DM Sans',sans-serif;transition:all 0.2s}\n.dr-req-quote:hover{border-color:var(--blue);color:var(--blue)}\n\n\/* \u2500\u2500 QUOTE MODAL \u2500\u2500 *\/\n.modal-overlay{position:fixed;inset:0;background:rgba(10,15,30,0.6);z-index:1000;display:none;align-items:center;justify-content:center;padding:24px;backdrop-filter:blur(4px)}\n.modal-overlay.open{display:flex}\n.modal{background:#fff;border-radius:var(--r16);width:100%;max-width:540px;overflow:hidden;box-shadow:var(--shadow-lg)}\n.modal-head{padding:24px 28px;border-bottom:1px solid var(--g100);display:flex;align-items:center;justify-content:space-between}\n.modal-title{font-family:'Syne',sans-serif;font-size:18px;font-weight:700;color:var(--navy)}\n.modal-close{width:32px;height:32px;background:var(--g50);border-radius:var(--r6);display:flex;align-items:center;justify-content:center;cursor:pointer;font-size:16px;border:none;color:var(--g600)}\n.modal-body{padding:28px}\n.modal-body p{font-size:13px;color:var(--g600);margin-bottom:20px;line-height:1.6}\n.form-row{margin-bottom:16px}\n.form-label{display:block;font-size:12px;font-weight:600;color:var(--ink);margin-bottom:6px}\n.form-input,.form-select,.form-textarea{width:100%;padding:10px 14px;border:1.5px solid var(--g200);border-radius:var(--r8);font-size:13px;font-family:'DM Sans',sans-serif;color:var(--ink);outline:none;transition:border-color 0.2s;background:#fff}\n.form-input:focus,.form-select:focus,.form-textarea:focus{border-color:var(--blue);box-shadow:0 0 0 3px rgba(21,71,232,0.07)}\n.form-textarea{min-height:90px;resize:vertical}\n.form-row-2{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-bottom:16px}\n.modal-foot{padding:20px 28px;background:var(--g50);border-top:1px solid var(--g100);display:flex;gap:10px;justify-content:flex-end}\n.modal-cancel{padding:10px 20px;background:#fff;color:var(--ink);border:1.5px solid var(--g200);border-radius:var(--r8);font-size:13px;font-weight:600;cursor:pointer;font-family:'DM Sans',sans-serif;transition:all 0.2s}\n.modal-cancel:hover{border-color:var(--g400)}\n.modal-submit{padding:10px 24px;background:var(--blue);color:#fff;border-radius:var(--r8);font-size:13px;font-weight:600;cursor:pointer;border:none;font-family:'DM Sans',sans-serif;transition:all 0.2s}\n.modal-submit:hover{background:var(--blue2)}\n\n\/* Toast *\/\n.toast{position:fixed;bottom:24px;right:24px;background:var(--ink);color:#fff;padding:12px 20px;border-radius:var(--r10);font-size:13px;font-weight:500;z-index:2000;transform:translateY(80px);opacity:0;transition:all 0.3s;pointer-events:none;box-shadow:var(--shadow-md)}\n.toast.show{transform:translateY(0);opacity:1}\n.toast.success{background:var(--green)}\n<\/style>\n<style>\n\/* \u2500\u2500 PAGE HERO \u2500\u2500 *\/\n.page-hero{background:var(--navy);padding:52px 24px;position:relative;overflow:hidden}\n.page-hero::before{content:'';position:absolute;inset:0;background:radial-gradient(ellipse 60% 80% at 80% 50%,rgba(21,71,232,0.3) 0%,transparent 65%);pointer-events:none}\n.page-hero-inner{max-width:1440px;margin:0 auto;position:relative;z-index:1}\n.ph-breadcrumb{font-size:11.5px;color:rgba(255,255,255,0.4);margin-bottom:14px;display:flex;align-items:center;gap:6px}\n.ph-breadcrumb a{color:rgba(255,255,255,0.4);text-decoration:none;transition:color 0.15s}\n.ph-breadcrumb a:hover{color:rgba(255,255,255,0.8)}\n.ph-flag{display:inline-flex;align-items:center;gap:7px;padding:4px 13px;background:rgba(255,255,255,0.08);border:1px solid rgba(255,255,255,0.14);border-radius:20px;font-size:10.5px;font-weight:700;color:rgba(255,255,255,0.7);letter-spacing:0.06em;text-transform:uppercase;margin-bottom:16px}\n.ph-title{font-family:'Syne',sans-serif;font-size:34px;font-weight:800;color:#fff;line-height:1.15;letter-spacing:-0.03em;margin-bottom:12px}\n.ph-title em{color:#7CB9FF;font-style:normal}\n.ph-sub{font-size:14.5px;color:rgba(255,255,255,0.65);max-width:580px;line-height:1.75;margin-bottom:24px}\n.ph-btns{display:flex;gap:10px;flex-wrap:wrap}\n.ph-btn-p{padding:12px 22px;background:var(--blue);color:#fff;border-radius:var(--r8);font-size:13px;font-weight:600;cursor:pointer;border:none;font-family:'DM Sans',sans-serif;transition:all 0.2s}\n.ph-btn-p:hover{background:var(--blue2);transform:translateY(-1px)}\n.ph-btn-g{padding:12px 22px;background:rgba(255,255,255,0.08);color:#fff;border:1.5px solid rgba(255,255,255,0.2);border-radius:var(--r8);font-size:13px;font-weight:600;cursor:pointer;font-family:'DM Sans',sans-serif;transition:all 0.2s;text-decoration:none;display:inline-block}\n.ph-btn-g:hover{background:rgba(255,255,255,0.15)}\n.ph-stats{display:flex;gap:32px;margin-top:28px;padding-top:24px;border-top:1px solid rgba(255,255,255,0.1)}\n.ph-stat-num{font-family:'Syne',sans-serif;font-size:26px;font-weight:800;color:#7CB9FF}\n.ph-stat-lbl{font-size:11px;color:rgba(255,255,255,0.5);margin-top:2px}\n\/* \u2500\u2500 SECTION COMMON (shared) \u2500\u2500 *\/\n.section{padding:56px 24px}\n.section-inner{max-width:1440px;margin:0 auto}\n.bg-alt{background:var(--g50)}\n.sec-head{display:flex;align-items:flex-end;justify-content:space-between;margin-bottom:30px;flex-wrap:wrap;gap:12px}\n.sec-tag{font-size:10.5px;font-weight:700;color:var(--blue);text-transform:uppercase;letter-spacing:0.09em;margin-bottom:5px}\n.sec-title{font-family:'Syne',sans-serif;font-size:22px;font-weight:700;color:var(--navy);letter-spacing:-0.02em}\n.sec-sub{font-size:13px;color:var(--g600);margin-top:4px;line-height:1.5}\nhr.div{border:none;border-top:1px solid var(--g100)}\n\/* \u2500\u2500 CARD GRID \u2500\u2500 *\/\n.card-grid-3{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:16px}\n.card-grid-4{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:14px}\n.card-grid-2{display:grid;grid-template-columns:1fr 1fr;gap:20px}\n.info-card{background:#fff;border:1.5px solid var(--g100);border-radius:var(--r12);padding:24px;transition:all 0.22s}\n.info-card:hover{border-color:var(--blue);box-shadow:0 6px 20px rgba(21,71,232,0.08);transform:translateY(-2px)}\n.ic-icon{font-size:28px;margin-bottom:14px}\n.ic-tag{font-size:9.5px;font-weight:700;color:var(--blue);text-transform:uppercase;letter-spacing:0.09em;margin-bottom:6px}\n.ic-title{font-family:'Syne',sans-serif;font-size:15px;font-weight:700;color:var(--navy);margin-bottom:8px;letter-spacing:-0.01em}\n.ic-desc{font-size:12.5px;color:var(--g600);line-height:1.7;margin-bottom:14px}\n.ic-list{list-style:none;display:flex;flex-direction:column;gap:5px;margin-bottom:16px}\n.ic-list li{font-size:12px;color:var(--g600);display:flex;align-items:flex-start;gap:7px;line-height:1.5}\n.ic-list li::before{content:'\u2713';color:var(--green);font-weight:700;font-size:11px;flex-shrink:0;margin-top:2px}\n.ic-btn{padding:9px 16px;background:var(--blue-lt);color:var(--blue);border:none;border-radius:var(--r6);font-size:12px;font-weight:600;cursor:pointer;font-family:'DM Sans',sans-serif;transition:all 0.2s}\n.ic-btn:hover{background:var(--blue);color:#fff}\n.ic-btn-outline{padding:9px 16px;background:#fff;color:var(--ink);border:1.5px solid var(--g200);border-radius:var(--r6);font-size:12px;font-weight:600;cursor:pointer;font-family:'DM Sans',sans-serif;transition:all 0.2s}\n.ic-btn-outline:hover{border-color:var(--blue);color:var(--blue)}\n\/* \u2500\u2500 VENDOR CARD \u2500\u2500 *\/\n.vend-card{background:#fff;border:1.5px solid var(--g100);border-radius:var(--r10);padding:20px 16px;cursor:pointer;transition:all 0.2s;display:flex;flex-direction:column}\n.vend-card:hover{border-color:var(--blue);box-shadow:0 4px 16px rgba(21,71,232,0.08);transform:translateY(-2px)}\n.vc-header{display:flex;align-items:center;gap:10px;margin-bottom:12px}\n.vc-dot{width:12px;height:12px;border-radius:50%;flex-shrink:0}\n.vc-name{font-size:13.5px;font-weight:700;color:var(--ink)}\n.vc-type{font-size:10px;color:var(--g400);margin-top:1px}\n.vc-desc{font-size:11.5px;color:var(--g600);line-height:1.6;margin-bottom:12px;flex:1}\n.vc-products{display:flex;flex-wrap:wrap;gap:4px;margin-bottom:12px}\n.vc-prod-chip{font-size:10px;padding:3px 8px;background:var(--g50);border:1px solid var(--g100);border-radius:12px;color:var(--g600)}\n.vc-footer{display:flex;align-items:center;justify-content:space-between}\n.vc-badge{font-size:9.5px;font-weight:700;padding:3px 8px;border-radius:4px}\n.vc-cta{font-size:11.5px;font-weight:600;color:var(--blue);cursor:pointer}\n\/* \u2500\u2500 SUPPORT \u2500\u2500 *\/\n.support-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}\n.sq-card{background:#fff;border:1.5px solid var(--g100);border-radius:var(--r12);padding:22px;transition:all 0.2s}\n.sq-card:hover{border-color:var(--blue);box-shadow:0 4px 16px rgba(21,71,232,0.08)}\n.sq-icon-wrap{width:44px;height:44px;border-radius:var(--r10);display:flex;align-items:center;justify-content:center;font-size:22px;margin-bottom:14px}\n.accordion{border:1.5px solid var(--g100);border-radius:var(--r10);overflow:hidden;margin-bottom:8px}\n.acc-head{padding:14px 18px;display:flex;align-items:center;justify-content:space-between;cursor:pointer;font-size:13px;font-weight:600;color:var(--ink);background:#fff;transition:background 0.15s}\n.acc-head:hover{background:var(--g50)}\n.acc-arrow{font-size:10px;color:var(--g400);transition:transform 0.25s}\n.acc-body{padding:0 18px;max-height:0;overflow:hidden;transition:max-height 0.3s ease,padding 0.3s}\n.acc-body.open{padding:0 18px 14px;max-height:300px}\n.acc-body p{font-size:12.5px;color:var(--g600);line-height:1.7}\n\/* \u2500\u2500 CONTACT \u2500\u2500 *\/\n.contact-grid{display:grid;grid-template-columns:1fr 420px;gap:32px}\n.form-label{display:block;font-size:12px;font-weight:600;color:var(--ink);margin-bottom:6px}\n.form-input,.form-select,.form-textarea{width:100%;padding:11px 14px;border:1.5px solid var(--g200);border-radius:var(--r8);font-size:13px;font-family:'DM Sans',sans-serif;color:var(--ink);outline:none;transition:border-color 0.2s;background:#fff}\n.form-input:focus,.form-select:focus,.form-textarea:focus{border-color:var(--blue);box-shadow:0 0 0 3px rgba(21,71,232,0.07)}\n.form-textarea{min-height:120px;resize:vertical}\n.form-row{margin-bottom:16px}\n.form-row-2{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-bottom:16px}\n.form-submit{width:100%;padding:13px;background:var(--blue);color:#fff;border:none;border-radius:var(--r8);font-size:14px;font-weight:600;cursor:pointer;font-family:'DM Sans',sans-serif;transition:all 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rgba(255,255,255,0.25);border-radius:var(--r8);font-size:13.5px;font-weight:600;cursor:pointer;font-family:'DM Sans',sans-serif;transition:all 0.2s;text-decoration:none;display:inline-block}\n.fb2:hover{background:rgba(255,255,255,0.08)}\n<\/style>\n\n<\/head>\n<body>\n\n\n\n\n\n\n<div class=\"page-hero\">\n <div class=\"page-hero-inner\">\n <div class=\"ph-breadcrumb\"><a href=\"#\">Home<\/a> \u203a Support<\/div>\n <div class=\"ph-flag\">\ud83c\udd98 Technical Support & Managed Services<\/div>\n <h1 class=\"ph-title\">Expert IT<em>Support Services<\/em><br>You Can Rely On<\/h1>\n <p class=\"ph-sub\">From software licences and cloud subscriptions to cyber security products and fully managed IT services \u2014 our in-house certified engineers are available around the clock to keep your systems running, compliant, and secure.\n<\/p>\n <div class=\"ph-btns\">\n <a class=\"ph-btn-p\" href=\"mailto:support@brithaventech.co.uk\">\u2709\ufe0f Email Support<\/a>\n <button class=\"ph-btn-g\" onclick=\"document.getElementById('faq').scrollIntoView({behavior:'smooth'})\">View FAQs<\/button>\n <\/div>\n <div class=\"ph-stats\">\n <div><div class=\"ph-stat-num\">1hr<\/div><div class=\"ph-stat-lbl\">P1 Emergency Response<\/div><\/div>\n <div><div class=\"ph-stat-num\">14+<\/div><div class=\"ph-stat-lbl\">Years of Database Expertise\n<\/div><\/div>\n <div><div class=\"ph-stat-num\">24\/7<\/div><div class=\"ph-stat-lbl\">Monitoring & On-Call Cover<\/div><\/div>\n <div><div class=\"ph-stat-num\">99.9%<\/div><div class=\"ph-stat-lbl\">Platform Uptime SLA\n<\/div><\/div>\n <\/div>\n <\/div>\n<\/div>\n\n<section class=\"section\">\n <div class=\"section-inner\">\n <div class=\"sec-head\">\n <div><div class=\"sec-tag\">Contact & Escalation<\/div><div class=\"sec-title\">How to Get IT Support From Our Team<\/div><div class=\"sec-sub\">Multiple channels. One expert team. Whether you need immediate incident resolution or planned consultancy, \n<\/div><div class=\"sec-sub\">we make it straightforward to reach the right engineer at the right time.\n<\/div>\n<\/div>\n <\/div>\n <div class=\"support-grid\">\n <div class=\"sq-card\">\n <div class=\"sq-icon-wrap\" style=\"background:var(--blue-lt)\">\u2709\ufe0f<\/div>\n <div class=\"ic-title\">Telephone Support<\/div>\n <div class=\"ic-desc\">Speak directly with a UK-based certified engineer \u2014 no offshore call centres, no scripted triage queues. Our helpdesk lines are staffed by the same engineers who manage your infrastructure, so issues are understood and actioned immediately.\n<\/div>\n <div style=\"margin-top:12px\"><a href=\"mailto:support@brithaventech.co.uk\" style=\"font-size:13px;font-weight:600;color:var(--blue);text-decoration:none\">Call Now \u2192\n<\/a><\/div>\n <div style=\"font-size:11px;color:var(--g400);margin-top:4px\">Avg. Answer < 2 min<\/div>\n <\/div>\n <div class=\"sq-card\">\n <div class=\"sq-icon-wrap\" style=\"background:var(--green-lt)\">\ud83d\udccb<\/div>\n <div class=\"ic-title\">Email & Ticketing\n<\/div>\n <div class=\"ic-desc\">Submit a detailed support request at any time and receive a tracked ticket with a named engineer assigned. All correspondence is logged against your account, providing a full audit trail \u2014 ideal for compliance-sensitive environments and ISO-aligned managed service contracts.\n<\/div>\n <div style=\"margin-top:12px\"><button class=\"ic-btn\" style=\"font-size:12px\">Email Us \u2192\n<\/button><\/div>\n <div style=\"font-size:11px;color:var(--g400);margin-top:8px\">Response within 4 hours<\/div>\n <\/div>\n <div class=\"sq-card\">\n <div class=\"sq-icon-wrap\" style=\"background:var(--amber-lt)\">\u26a0\ufe0f<\/div>\n <div class=\"ic-title\">Live Chat<\/div>\n <div class=\"ic-desc\">For quick queries, licence renewals, subscription changes, or billing questions, our live chat connects you to a support specialist in real time. Ideal for lower-urgency items where you need a fast, confident answer without picking up the phone.<\/div>\n <div style=\"margin-top:12px\"><a href=\"mailto:emergency@brithaventech.co.uk\" style=\"font-size:13px;font-weight:600;color:var(--amber);text-decoration:none\">Start Chat \u2192<\/a><\/div>\n <div style=\"font-size:11px;color:var(--g400);margin-top:4px\">Available Mon\u2013Fri, 08:00\u201318:00<\/div>\n <\/div>\n <div class=\"sq-card\">\n <div class=\"sq-icon-wrap\" style=\"background:var(--purple-lt)\">\ud83d\udcac<\/div>\n <div class=\"ic-title\">Emergency & P1 Escalation\n<\/div>\n <div class=\"ic-desc\">Critical outage? Ransomware incident? Service-affecting breach? Our P1 emergency line provides a guaranteed one-hour response target \u2014 24 hours a day, 365 days a year. For managed service clients, we also handle direct vendor escalations with Microsoft, CrowdStrike, SentinelOne, and Mimecast on your behalf.\n<\/div>\n <div style=\"margin-top:12px\"><button class=\"ic-btn\" style=\"font-size:12px;background:var(--purple-lt);color:var(--purple)\" onclick=\"window.location='mailto:support@brithaventech.co.uk?subject=Vendor Escalation Request'\">Emergency Line \u2192\n<\/button><\/div>\n <div style=\"font-size:11px;color:var(--g400);margin-top:8px\">Target response: 1 hour<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n<hr class=\"div\">\n\n<section class=\"section bg-alt\">\n <div class=\"section-inner\">\n <div class=\"sec-head\">\n <div><div class=\"sec-tag\">Self-Service<\/div><div class=\"sec-title\">IT Support Knowledge Base & Documentation<\/div><div class=\"sec-sub\">Access our curated library of guides, how-to articles,\n<\/div><div class=\"sec-sub\">and compliance documentation to resolve common issues independently and keep your team informed.\n<\/div>\n<\/div>\n <\/div>\n <div class=\"card-grid-4\">\n <div class=\"info-card\" style=\"padding:18px\">\n <div class=\"ic-icon\">\ud83d\udcda<\/div>\n <div class=\"ic-title\" style=\"font-size:13px\">Knowledge Base<\/div>\n <div class=\"ic-desc\" style=\"font-size:11.5px\">Microsoft 365 Administration Guides Step-by-step articles covering licence assignment, conditional access, Teams governance, and M365 Backup configuration<\/div>\n <button class=\"ic-btn\" style=\"font-size:11.5px;margin-top:8px\">Browse Articles<\/button>\n <\/div>\n <div class=\"info-card\" style=\"padding:18px\">\n <div class=\"ic-icon\">\ud83c\udfac<\/div>\n <div class=\"ic-title\" style=\"font-size:13px\">Video Guides<\/div>\n <div class=\"ic-desc\" style=\"font-size:11.5px\">Azure & Cloud Management Runbooks for Azure VM management, Entra ID administration, cost optimisation, and cloud-to-cloud migration procedures.\n<\/div>\n <button class=\"ic-btn\" style=\"font-size:11.5px;margin-top:8px\">Watch Videos<\/button>\n <\/div>\n <div class=\"info-card\" style=\"padding:18px\">\n <div class=\"ic-icon\">\ud83d\udcc4<\/div>\n <div class=\"ic-title\" style=\"font-size:13px\">Licence Guides<\/div>\n <div class=\"ic-desc\" style=\"font-size:11.5px\">Cyber Security & Compliance Guidance on Cyber Essentials+, ISO 27001 controls, CrowdStrike Falcon configuration, and NCSC best-practice frameworks.\n<\/div>\n <button class=\"ic-btn\" style=\"font-size:11.5px;margin-top:8px\">Download Guides<\/button>\n <\/div>\n <div class=\"info-card\" style=\"padding:18px\">\n <div class=\"ic-icon\">\ud83d\udd14<\/div>\n <div class=\"ic-title\" style=\"font-size:13px\">Service Status<\/div>\n <div class=\"ic-desc\" style=\"font-size:11.5px\">Database Support & PostgreSQL Reference documentation for PostgreSQL, Oracle, and Azure SQL \u2014 including backup strategies, performance tuning, and DR procedures.\n<\/div>\n <button class=\"ic-btn\" style=\"font-size:11.5px;margin-top:8px\">View Status Page<\/button>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n<hr class=\"div\">\n\n<section class=\"section\" id=\"faq\">\n <div class=\"section-inner\">\n <div class=\"sec-head\">\n <div><div class=\"sec-tag\">FREQUENTLY ASKED QUESTIONS \n<\/div><div class=\"sec-title\">IT Support & Managed Services\n<\/div><div class=\"sec-sub\">Everything you need to know about how we deliver support, what's included in a managed service engagement.\n<\/div><\/div>\n <\/div>\n <div style=\"max-width:760px\">\n <div class=\"accordion\">\n <div class=\"acc-head\" onclick=\"toggleAcc(this)\"><span> What does your managed IT support service include?<\/span><span class=\"acc-arrow\">\u25be<\/span><\/div>\n <div class=\"acc-body\"><p>Our managed IT support encompasses 24\/7 infrastructure monitoring, proactive maintenance, helpdesk access (phone, email, and chat), patch management, software licence administration, and vendor escalation management. Scope and SLA tiers are tailored to your organisation's requirements at contract stage.\n<\/p><\/div>\n <\/div>\n <div class=\"accordion\">\n <div class=\"acc-head\" onclick=\"toggleAcc(this)\"><span>Can you support our Microsoft 365 and Azure environment?<\/span><span class=\"acc-arrow\">\u25be<\/span><\/div>\n <div class=\"acc-body\"><p>Yes. As a Microsoft Authorised Partner, we manage M365 tenants, Entra ID, Intune, Exchange Online, Teams governance, Azure subscriptions, and M365 Backup end-to-end. We also handle licence procurement, renewal, and spend optimisation.\n<\/p><\/div>\n <\/div>\n <div class=\"accordion\">\n <div class=\"acc-head\" onclick=\"toggleAcc(this)\"><span>How do you handle critical (P1) incidents out of hours?<\/span><span class=\"acc-arrow\">\u25be<\/span><\/div>\n <div class=\"acc-body\"><p> Our P1 emergency line is staffed around the clock, every day of the year. For critical outages or cyber security incidents, our target first response is one hour. Managed service clients also benefit from automated alerting that triggers our on-call engineers before you are even aware of an issue.\n<\/p><\/div>\n <\/div>\n <div class=\"accordion\">\n <div class=\"acc-head\" onclick=\"toggleAcc(this)\"><span>Are your services available via G-Cloud 15? <\/span><span class=\"acc-arrow\">\u25be<\/span><\/div>\n <div class=\"acc-body\"><p>Yes. is an approved G-Cloud 15 supplier on the Crown Commercial Service Digital Marketplace. Public sector organisations can procure our managed IT, cloud, and security services directly through the framework without a separate tendering process.\n<\/p><\/div>\n <\/div>\n <div class=\"accordion\">\n <div class=\"acc-head\" onclick=\"toggleAcc(this)\"><span>What cyber security products do you support and resell? <\/span><span class=\"acc-arrow\">\u25be<\/span><\/div>\n <div class=\"acc-body\"><p>We are an authorised partner for CrowdStrike Falcon, SentinelOne, Mimecast, and a range of Cyber Essentials-aligned endpoint and email security solutions. We manage deployment, configuration, alerting, and vendor escalations on your behalf.\n\n<\/p><\/div>\n <\/div>\n <div class=\"accordion\">\n <div class=\"acc-head\" onclick=\"toggleAcc(this)\"><span>Do you provide support for databases such as PostgreSQL and Oracle?<\/span><span class=\"acc-arrow\">\u25be<\/span><\/div>\n <div class=\"acc-body\"><p>Absolutely. Our team has over 14 years of hands-on experience with Oracle, Microsoft SQL Server, PostgreSQL, Azure SQL, and NoSQL platforms. We support architecture, performance tuning, backup and recovery strategy, and day-to-day database administration for FTSE 100 and public sector clients.\n <\/p><\/div>\n <\/div>\n <div class=\"accordion\">\n <div class=\"acc-head\" onclick=\"toggleAcc(this)\"><span>How quickly can you onboard a new managed service client?<\/span><span class=\"acc-arrow\">\u25be<\/span><\/div>\n <div class=\"acc-body\"><p>For most organisations, our onboarding process \u2014 covering environment discovery, documentation, monitoring tooling deployment, and handover \u2014 takes between two and four weeks. We assign a named Service Delivery Manager from day one to oversee the transition.\n <\/p><\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n<section class=\"fcta\">\n <div class=\"fcta-inner\">\n <div class=\"fcta-title\"> Need IT Support Right Now?\n<\/div>\n <div class=\"fcta-sub\">Our UK-based engineers are ready to help \u2014 whether you're facing an active incident, planning a cloud migration, or simply need guidance on your next software licence renewal.\n<\/div>\n <div class=\"fcta-btns\">\n <a class=\"fb1\" href=\"mailto:support@brithaventech.co.uk\">\u2709\ufe0f Send a Support Request<\/a>\n <button class=\"fb2\">\ud83d\udccb Call Our Helpdesk <\/button>\n <\/div>\n <\/div>\n<\/section>\n\n<!-- FOOTER -->\n\n<script>\ndocument.querySelectorAll('.nav-item').forEach(item => {\n const mega = item.querySelector('.mega');\n if (mega) {\n item.addEventListener('mouseenter', () => mega.style.display = 'flex');\n item.addEventListener('mouseleave', () => mega.style.display = 'none');\n }\n});\n\nfunction toggleAcc(head) {\n const body = head.nextElementSibling;\n const arrow = head.querySelector('.acc-arrow');\n const isOpen = body.classList.contains('open');\n document.querySelectorAll('.acc-body').forEach(b => b.classList.remove('open'));\n document.querySelectorAll('.acc-arrow').forEach(a => a.style.transform = 'rotate(0deg)');\n if (!isOpen) { body.classList.add('open'); arrow.style.transform = 'rotate(180deg)'; }\n}\n\n<\/script>\n<\/body>\n<\/html><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Support \u2014 BritHaven Tech Home \u203a Support \ud83c\udd98 Technical Support & Managed Services Expert ITSupport ServicesYou Can Rely On From software licences and cloud subscriptions to cyber security products and fully managed IT services \u2014 our in-house certified engineers are available around the clock to keep your systems running, compliant, and secure. \u2709\ufe0f Email Support […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-243","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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