Privacy Policy
This Privacy Policy explains how BritHaven Tech Limited collects, uses, stores, and shares your personal data when you visit our website or engage our services. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
BritHaven Tech Limited is the data controller responsible for your personal data. We are registered in England and Wales and operate as an authorised UK reseller of technology products and solutions.
What Personal Data We Collect
We may collect and process the following categories of personal data:
When you submit a quote request or contact us, we collect: your first and last name, work email address, telephone number, company name, job title, the products or services you are enquiring about, the number of users, and any additional requirements or messages you provide.
When you visit our Website, we automatically collect certain technical data, including: your IP address, browser type and version, operating system, pages visited, time and date of your visit, time spent on each page, and referring URLs. This data is collected via cookies and similar tracking technologies (see Section 8).
We may receive information about you from third parties such as our Vendor partners, marketing data providers, or publicly available sources, where this is relevant to our business relationship with you.
How We Use Your Personal Data
We use your personal data for the following purposes and on the following legal bases under the UK GDPR:
Legal basis: Legal basis: Performance of a contract / Pre-contractual steps (Article 6(1)(b) UK GDPR). We use the information you provide in a quote request to prepare and deliver pricing proposals, respond to your enquiries, and communicate with you about the products and services you are interested in.
Legal basis: Performance of a contract (Article 6(1)(b) UK GDPR). Where you place an Order with us, we process your data to administer the contract, arrange delivery or provisioning of licences, issue invoices, and manage ongoing account matters.
Legal basis: Legitimate interests (Article 6(1)(f) UK GDPR) or consent (Article 6(1)(a) UK GDPR), depending on context. We may send you information about our products, services, promotions, and industry news that we believe may be of interest to you. Where required by law, we will obtain your prior consent. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly. .
Legal basis: Legal obligation (Article 6(1)(c) UK GDPR). We may process your data where necessary to comply with applicable laws and regulations, including tax, accounting, and anti-money laundering obligations.
Legal basis: Legitimate interests (Article 6(1)(f) UK GDPR). We use technical and analytical data to monitor the performance of our Website, identify and resolve technical issues, and improve the user experience. Our legitimate interest is in maintaining a secure and effective online presence.
Legal basis: Legitimate interests (Article 6(1)(f) UK GDPR). We may process your data where necessary to establish, exercise, or defend legal claims, or to protect the rights and safety of BritHaven Tech, our staff, or third parties.
Who We Share Your Data With
Where you place an Order or request a quote for a specific product, we may share relevant details (such as your company name, number of users, and contact information) with the relevant Vendor in order to obtain accurate pricing, process licences, or provision services. Vendors receiving your data are subject to their own privacy policies.
We engage trusted third-party service providers to support our business operations, including IT infrastructure providers, CRM platforms, email service providers, and accounting software. These providers process data on our behalf and are bound by contractual data processing agreements.
We may share your data with our legal advisers, accountants, auditors, and insurers where necessary for the conduct of our business or the management of legal proceedings.
We may disclose your data to the police, courts, regulatory bodies, or other government authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of BritHaven Tech or others.
In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your personal data may be transferred to the relevant third party as part of that transaction. We will notify you of any such transfer where required by law.
International Data Transfers
BritHaven Tech is based in the United Kingdom. Where we transfer personal data outside the UK โ for example, to Vendor partners or service providers located in other countries โ we ensure that appropriate safeguards are in place in accordance with UK GDPR requirements.
These may include reliance on UK adequacy regulations, the UK International Data Transfer Agreement (IDTA), or standard contractual clauses approved by the Information Commissioner's Office (ICO).
How Long We Keep Your Data
We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. Our standard retention periods are as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Quote request data (no Order placed) | 12 months | from the date of the request. |
| Order and contract records | 7 years | from the end of the contractual relationship, in accordance with our legal and tax obligations. |
| Marketing contact data | Until opt-out | Until you withdraw consent or opt out, or until we determine the data is no longer relevant. |
| Website analytics data | 26 months | Standard analytics practice |
| Legal claims data | 6 years post-proceedings | For the duration of any proceedings and up to 6 years thereafter. |
Your Data Protection Rights
Under the UK GDPR, you have the following rights in relation to your personal data:
Cookies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyse Website traffic, and support our marketing activities. Cookies are small text files placed on your device when you visit a website.
| Category | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary Cookies | Essential for the Website to function correctly. These cannot be disabled. . | Not Required |
| Performance & Analytics Cookies | These help us understand how visitors interact with our Website, such as which pages are visited most frequently. We use this information to improve our Website. These are only set with your consent. | Consent Required Cookies |
| Functional | These allow the Website to remember choices you make (such as your preferred view or filter settings) to provide a more personalised experience. | Consent Required |
| Marketing Cookies | These are used to deliver relevant advertising and track the effectiveness of our marketing campaigns. These are only set with your consent. | Consent Required |
You may manage or withdraw your consent to non-essential cookies at any time via our cookie consent banner or your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.
Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include encrypted data transmission (SSL/TLS), access controls, and regular security reviews.
However, no method of transmission over the internet or electronic storage is entirely secure. Whilst we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Third-Party Websites
This Website may contain links to third-party websites, including Vendor websites and partner portals. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policy of any third-party website you visit.
Children's Privacy
Our Website and services are directed exclusively at business users and are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately and we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
Where changes are material, we will take reasonable steps to notify you.
How to Complain
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.