BritHaven Tech uses cookies in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR). We only place cookies that require your consent after obtaining it.
These cookies are essential for you to browse the website and use its features, such as accessing secure areas and adding items to your basket. The website cannot function properly without them, and they cannot be switched off.
| Cookie Name | Provider | Purpose | Expiry |
|---|---|---|---|
| bht_session | BritHaven Tech | Maintains your session and basket whilst browsing | Session |
| bht_csrf | BritHaven Tech | Prevents cross-site request forgery attacks | Session |
| bht_ck_consent | BritHaven Tech | Stores your cookie consent preferences | 12 months |
| bht_auth | BritHaven Tech | Keeps you logged in to your account securely | 30 days |
These cookies collect information about how you use our website — such as which pages you visit and whether you encounter any errors. All information is aggregated and anonymous. We use this data to improve the performance and content of our site.
| Cookie Name | Provider | Purpose | Expiry |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes users for traffic analysis | 2 years |
| _ga_XXXXXX | Google Analytics | Persists session state for GA4 | 2 years |
| _gid | Google Analytics | Distinguishes users across 24 hours | 24 hours |
| _gat | Google Analytics | Throttles request rate to Google servers | 1 minute |
| _hj_* | Hotjar | Records anonymous session replays and heatmaps | 12 months |
These cookies allow the website to remember choices you make (such as your preferred language or region) and provide enhanced, personalised features. They may also be used to provide services you have requested, such as live chat.
| Cookie Name | Provider | Purpose | Expiry |
|---|---|---|---|
| bht_prefs | BritHaven Tech | Stores UI preferences such as region and display settings | 6 months |
| intercom-* | Intercom | Enables the live chat widget and session continuity | 9 months |
| crisp-client* | Crisp Chat | Identifies returning chat users for support continuity | 6 months |
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with the website operator's permission.
| Cookie Name | Provider | Purpose | Expiry |
|---|---|---|---|
| _gcl_au | Google Ads | Tracks ad conversions from Google Ads campaigns | 3 months |
| _fbp | Meta (Facebook) | Delivers and measures LinkedIn and Facebook ads | 3 months |
| li_fat_id | LinkedIn Insight Tag for B2B campaign attribution | 30 days | |
| _uetsid | Microsoft Ads | Microsoft Clarity and Bing Ads conversion tracking | 1 day |
| NID | Registers a unique ID for Google remarketing | 6 months |
Cookie Policy
Our Privacy Disclaimer
Service Availability and Performance
No Guarantee of Uninterrupted Access: BritHaven Tech strives to maintain reliable access to the Website and our product catalogue, but we cannot guarantee uninterrupted availability due to planned maintenance, technical issues, or events outside our control.
Performance Variations: Website performance, including page load times and quote response times, may vary based on network conditions, device capability, geographic location, and concurrent user volumes.
Data and Information Accuracy
Product Information Accuracy: Product descriptions, pricing, availability, and specifications displayed in our catalogue are sourced from Vendor-supplied information and are provided in good faith. BritHaven Tech does not warrant the completeness or accuracy of Vendor-supplied data. Clients are advised to verify product specifications with official Vendor documentation before placing an Order.
Pricing: All prices displayed on the Website are indicative and subject to change. A binding price is only confirmed in writing via an issued Quote or Order Confirmation.
Legal and Compliance
Regulatory Compliance: Clients are responsible for ensuring that their use of Products purchased through BritHaven Tech complies with all applicable laws and regulations, including the UK GDPR, the Data Protection Act 2018, and any sector-specific regulatory requirements relevant to their industry.
Licence Compliance: Clients are responsible for ensuring that their use of software licences and cloud subscriptions complies with the terms of the applicable End User Licence Agreement (EULA) issued by the relevant Vendor.
Content Responsibility: Clients are solely responsible for the legality, accuracy, and appropriateness of any data processed using Products sourced through BritHaven Tech.
Technical Limitations
Third-Party Compatibility:BritHaven Tech cannot guarantee that Products sourced through our catalogue will be compatible with all third-party tools, systems, or platforms used by the Client. Clients are advised to verify compatibility requirements before purchase.
Service Interruptions: Cloud-hosted and SaaS products sourced through BritHaven Tech are operated by the relevant Vendor. Service levels, uptime guarantees, and support obligations for such products are defined by the Vendor and are outside BritHaven Tech's control.
Third-Party Services
Integration Disclaimers: BritHaven Tech is not responsible for the availability, performance, security, or data handling practices of any third-party service provider, including Vendors, cloud platforms, payment processors, or advertising networks integrated into the Website.
External Links: Links to third-party websites are provided for convenience only. BritHaven Tech does not endorse, verify, or accept responsibility for the content, privacy practices, or cookie use of any external website.
Limitation of Liability
Website and Catalogue Provided As-Is: The BritHaven Tech Website and product catalogue are provided on an "as is" and "as available" basis. All warranties, conditions, and representations — whether express or implied — are excluded to the fullest extent permitted by applicable law.
Damages Disclaimer: BritHaven Tech is not liable for any indirect, incidental, special, or consequential loss or damage arising from your use of, or inability to use, the Website — including loss of profits, loss of business, loss of data, or loss of anticipated savings.
Cap on Liability: BritHaven Tech's total liability in connection with the Website shall not exceed the amounts set out in our Terms and Conditions.
Security Disclaimers
Security Measures: BritHaven Tech applies industry-standard security measures to protect the Website and any personal data collected through it, including encryption, access controls, and regular security assessments.
User Responsibility: Users are responsible for maintaining the security of their own account credentials, passwords, and access controls. BritHaven Tech is not liable for any loss or damage arising from unauthorised access resulting from the Client's failure to protect its credentials.
Third-Party Security:BritHaven Tech is not responsible for the security practices of any third-party Vendor or service provider whose cookies or integrations are active on the Website.
Changes to This Policy
Policy Updates: BritHaven Tech reserves the right to update this Cookie Policy and Privacy Disclaimer at any time to reflect changes in law, regulatory guidance, technology, or our business practices. All changes will be published on this page with an updated version number and effective date.
Material Changes:Where a change is material, we will display a prominent notice on the Website and, where applicable, reset your cookie consent so you have the opportunity to review and accept or decline the updated terms.
Continued Use:Your continued use of the Website following publication of an updated policy constitutes your acknowledgement of the changes. We recommend reviewing this policy periodically.